Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is collected and used by Swiftcall. Please read our privacy policy carefully prior to submitting any personal data.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or respond to a survey.

What personal information do we collect from the people that visit our blog, website or contact Swiftcall?

When registering or calling Swiftcall, you may be asked for your name, business name, email address, mailing address, phone number or other details you choose to provide, which will help our support teams to follow up on any sales, technical or contractual enquires.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We perform regular server updates and Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have restricted access. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Consent

By using our services or visiting our website, the submission of data to us shall constitute your consent to allow us to process your personal data in accordance with the terms of this policy.

Swiftcall Products and services are not directed at individuals under the age of 16. Swiftcall do not knowingly collect information from children. If we obtain actual knowledge that we have collected information from a child, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from a child, please contact us immediately.

Your Access

Majority of our customers already have access to their personal data. So please make sure the data we hold is up to date, any data which is no longer required pleases remove, unless required for regulatory or legal reasons. If you do not have an Account or if you have questions about your Account information or other Personal Data, please contact us.

Monitoring and Recording communications

Swiftcall may monitor and record communications with you, including e-mails and phone conversations. Any information we collect may be used for the daily operation of business and to ensure we fulfil our legal and regulatory obligations.

Third-party disclosure

We do not sell, trade, or otherwise ask outside third parties to run any analytical analysis on your personally identifiable information apart from Goole analytics on our web site, see analytic section below.

Swiftcall are regulated by Comreg, so there may be request from Comreg and Law enforcement authorities to share personal data as and when requested.

There may be times we need to instruct a Third-party to carry out checks on your personal data (i.e. credit check), prior to us carrying out such tasks, you will be informed of the necessary checks for our business purposes or as required by law.

Internet Security

Customers should note that, while Swiftcall ensure every effort is taken to protect their privacy with various strict internal procedures. Customers should still note that information disclosed over the Internet is inherently not secure and is on a public network. Swiftcall cannot be held responsible nor do we accept liability for unauthorised access to the public network. All information provided by customers is done entirely at the customers’ own risk.

‘Cookies’

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled however It won't affect the user's experience.

Google Analytics

Google Analytics is a digital marketing tool to provide business with further information about product and marketing performance, which allows our business to understand how users are interacting with our website and help us to improve.

Website users can opt out by clicking on the, using the Google Analytics Opt-Out.

To understand more around Google privacy policies, please follow the below link:

Google Privacy Policy

How does our site handle do not track signals?

We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Updates to this notice

We will make changes to this notice from time to time, particularly around how we use your information, and changes around our technology and products.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below;

Tripleswift Ltd – trading as Swiftcall,
12 Priory Office Park

Stillorgan Road

Blackrock

Co. Dublin

A94 N2V3

support@swiftcall.ie